Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us
Fenster Riese GmbH ein Unternehmen der Vetrade Holding GmbH
Altenburger Str. 21/2
04626 Schmölln
info(-at)dachfenster-riese.de
by a clear statement (e.g., a letter sent by post, fax, or e-mail) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not required.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including the costs of delivery (except for order values below €40 and additional costs arising from your choosing a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us about your withdrawal from this contract by sending the goods back to our warehouse
Fenster Riese GmbH ein Unternehmen der Vetrade Holding GmbH
Altenburger Str. 21/2
04626 Schmölln
info(-at)dachfenster-riese.de
before the withdrawal period has expired. The deadline is met if you send the goods before the withdrawal period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any decrease in the value of the goods resulting from handling them in a way that was not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture is significantly determined by the consumer's individual selection or specification, or that are clearly tailored to the personal needs of the consumer. Similarly, damages resulting from improper/faulty handling, in particular due to failure to observe our operating instructions/manuals, do not constitute grounds for complaint. Furthermore, in the case of new or subsequent orders, there may be slight color and texture deviations in the fabric. This also does not constitute grounds for complaint.
Model Withdrawal Form
Download: Model Withdrawal Form